Terms of Service

1. Overview

These terms govern authorised use of IRIS, our internal customer-engagement application, and the automated or staff-reviewed responses it publishes on Sharny & Julius social channels.

2. YouTube terms

IRIS uses YouTube API Services. By connecting or using a YouTube channel through IRIS, you agree to be bound by the YouTube Terms of Service, the YouTube API Services Terms of Service, and Google's applicable policies.

3. Channel authority and consent

You may connect only YouTube channels that you own or are authorised to administer. IRIS displays the connected channel name before enabling automatic replies. Automatic publishing remains disabled unless an authorised administrator expressly enables the dedicated YouTube consent control. That permission may be withdrawn at any time without affecting the ability to review replies manually.

4. Service description

• Retrieving comments from authorised, owned social channels
• Generating AI-assisted response drafts
• Routing sensitive or uncertain interactions to human staff
• Publishing approved or expressly authorised automatic replies
• Supporting moderation and customer-service workflows

5. Responsible use

Users must not use IRIS to:

• Publish spam, deceptive, harassing, or unlawful content
• Manipulate views, likes, comments, subscribers, or engagement
• Access or act on a channel without the owner's authority
• Misrepresent AI-generated content as professional advice
• Attempt to evade platform limits, quotas, or safety controls

6. AI-generated content

AI-generated drafts may contain errors. IRIS includes human-review routing, but authorised administrators remain responsible for their settings and for content published to their channels. Pricing, availability, medical, and other important information should be confirmed from an authoritative source.

7. Disconnecting and revoking access

You can disable automatic YouTube replies or disconnect a channel in IRIS at any time. You can also revoke IRIS's Google authorisation from your Google Account connections. Information about stored-data deletion is available on our Data Deletion page.

8. Privacy and intellectual property

Our Privacy Policy explains how IRIS handles information. Sharny & Julius content, branding, and application materials remain protected by applicable intellectual-property laws.

9. Availability and liability

IRIS is provided on an “as is” basis. Platform APIs, quotas, and third-party services may interrupt availability. To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of or inability to use IRIS.

10. Changes, governing law, and contact

We may update these terms and will revise the date shown above. These terms are governed by the laws of Queensland, Australia. Questions may be sent to privacy@sharnyandjulius.com.